Ketron Roofing Privacy Policy

Last Updated: August 20, 2026

1. Introduction

Ketron Roofing LLC (“Ketron Roofing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit ketronroofing.com, request an estimate or appointment, call or text us, or otherwise interact with our roofing services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, mobile or other phone number, and mailing or service address.
• Property, roofing-project, estimate, appointment, and service information you provide.
• Customer-service communications, including the content of calls, text messages, attachments, emails, and related communication records.
• Your communication preferences and records of any consent, opt-out, or help request.
• Website and device information, such as IP address, browser type, pages viewed, cookies, analytics, and similar technical data.
• Feedback, reviews, survey responses, and other information you voluntarily provide.

3. How We Use Information

We may use information to:

• Respond to roofing inquiries and provide requested estimates, inspections, appointments, and services.
• Communicate about an inquiry, appointment, estimate, active project, warranty, or other customer-service matter.
• Operate, secure, maintain, analyze, and improve our website, communications, and services.
• Maintain consent and opt-out records and comply with legal, carrier, and contractual requirements.
• Prevent fraud, misuse, or threats to the rights, safety, or property of Ketron Roofing, our customers, or others.
• Send marketing communications only when permitted by law and consistent with the choices you have made.

4. Text Messaging and Mobile Information

If you initiate a text conversation with Ketron Roofing or separately choose to receive texts, we may send messages about your inquiry, appointments, estimate, and active roofing project. Consent to receive text messages is optional and is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell, rent, or share mobile information or text-message opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to service providers that help us deliver and support the messaging service, but only as necessary to perform services for Ketron Roofing. Those providers are not authorized to use mobile information or messaging consent for their own marketing.

5. Service Providers and AI-Assisted Processing

We may use service providers acting on our behalf for communications, hosting, security, scheduling, customer support, data storage, and AI-assisted message routing or drafting. These providers may process customer communications only to provide services to Ketron Roofing, under our instructions and applicable safeguards. Ketron Roofing remains the business communicating with you; an AI or service provider is not the sender and does not obtain independent permission to contact you.

6. Other Disclosures

We may also disclose information when you direct or consent to the disclosure; to complete a transaction or service you request; to comply with law, legal process, or governmental requests; or to protect rights, safety, property, and the integrity of our services. We do not sell personal information.

7. Cookies and Analytics

We may use cookies, pixels, analytics, and similar technologies to operate the website, remember preferences, understand use, measure performance, and improve the customer experience. Browser settings may allow you to limit certain cookies.

8. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No storage or transmission method is completely secure. We retain information only as long as reasonably necessary for the purposes described here, including providing services, maintaining consent and opt-out records, resolving disputes, and meeting legal or contractual requirements.

9. Your Choices

You may ask us to update or correct your contact information. You may opt out of marketing emails through the unsubscribe method provided in the message. For text messages, reply STOP to opt out and HELP for help. An opt-out applies to the applicable messaging program; we may still communicate when necessary for non-marketing purposes permitted by law.

10. Children’s Privacy

Our services are intended for homeowners and other adults. We do not knowingly collect personal information from children under 13.

11. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

Questions about this Privacy Policy or our communications practices may be sent to [email protected].